About Us: Since 1987
About Us – Auckland Steam ‘N’ Dry
The story of Auckland Steam ‘N’ Dry started way back in 1987 with Graeme Stephens. We were a Japanese car upholstery and carpet cleaner then. These badly soiled and stained car upholstery were due to years of Japanese air pollution. Therefore it was a real challenge to clean up and make it look new again.
Using portable steam extraction units was a suitable place for Graeme Stephens to start with such challenging restorative steam cleaning. Oil-based pollution stubborn stain removal of car upholstery and carpet cleaning. Many car interiors were coming in with oil-based black soot staining – like the colour before the restorative cleaning.
Graeme became sought after for badly stained car upholstery. The experience and knowledge he gained from this evolved into commercial and domestic home upholstery and carpet cleaning services in 1988. Read more below to know more about us and learn more about our history and how Auckland Steam ‘N’ Dry’s evolved to be what we are today.
Today, the Largest Privately Owned Carpet Cleaning Company In Auckland
Auckland Steam ‘N’ Dry’s reputation for quality carpet cleaning, honesty, and integrity has made us the largest, privately owned carpet cleaning business in New Zealand since 1999. We have thirty-four (34) triumphant years in the carpet and upholstery cleaning industry.
We are recognised as Auckland carpet cleaning industry leaders providing carpet cleaning. Therefore, we set many of the industry standards here in Auckland. We are providing our clients with the highest world standards of carpet and Upholstery Cleaning.
State of the Art Superior Truck-Mounted Cleaners
Auckland Steam ‘N’ Dry uses premium, powerful truck-mount cleaners – the latest available in the world. These large truck mounts were developed by the company’s own engineers in 1996. Proved itself to a point where they are cleaning seven times better than the smaller portable units and about 20 times better than rental carpet cleaners. Also, a lot better than the typical small truck-mounted units.
As a result, these hi-tech carpet cleaning units have provided a considerable advantage over other carpet cleaners. Furthermore, 97% of Auckland Steam ‘N’ Dry surveyed clients stated they were happy with the service. As a result, our demand and growth have been so strong. Overall, we are the only people making superior truck-mounted carpet cleaning units here in Auckland and New Zealand.
Experience & Qualifications: Graeme Stephens, owner of Auckland Steam ‘n’ Dry. Certified in 2001 by the International Institute of Carpet Restoration & Cleaning. As a “Master Restoration Technician” in the following areas:
This was when the carpet and upholstery cleaning business started. Auckland Steam ‘N’ Dry initially specialized in cleaning heavily stained carpets and upholstery inside newly imported Japanese vehicles. These cars were badly soiled for years of Japanese air pollution. Portable steam extraction units were used. Good car upholstery and carpet cleaning for many car interiors were offered as they were black soot like the colour before the restorative cleaning.
This was when Graeme started getting serious about the business. Working increasingly long hours, hiring extra staff, and servicing the more significant Auckland areas… Such hard work led to a second loan. The said loan was to purchase bigger and better gear necessary to handle the growing demand. At this stage, either portable steam extraction and dry chemical cleaning service were the options Auckland Carpet Steam ‘N’ Dry offered. New vans and gears were then put on the road to handle the demand. Graeme started training with the international authority on our industry, the IICRC, in carpet cleaning and flood restoration, which would continue to get more certification after that.
Graeme Stephens evolved to become the company’s full-time propitiatory flood restoration, specialised technician.
Auckland Carpet Steam ‘N’ Dry purchased our first Truck mount machine from farmer’s carpet cleaning Auckland. As a result, clients were thrilled with the better quality carpet cleans. All our cleaning solutions were now the best available, including a natural citrus-based pre-spray.
We started improving and making the first superior truck mount carpet cleaners in Auckland, NZ. By this time, due to popular demand. This was made possible with the help of a Canadian truck mount engineer. The company was employing a new truck mount carpet cleaning van on the road each year too.
These Superior Truck-Mount Use 80°C Hot Steam Kills and Removes Coronaviruses, Sars, Bacteria, Dust mites, Germs, and Pathogens. Also, disinfection and sanitising services options started to become a theme for good indoor health.
Graeme purchased and moved into bigger and better factory premises at 12 Culperry Road, Glendene, Auckland, because of the growing demand. As a result, substantial new carpet drying hangers for flood drying. Made the manufacturing of large truck mount units easier. In addition to the upholstery, carpet cleaning, and flood restoration services, Auckland Carpet Steam ‘N’ Dry provided Meth clean, Biohazard clean-up, odour control, and mould removal services Auckland wide.
Graeme Stephens achieved the 2nd IICRC Master Restoration Technician in New Zealand and the first in Auckland. With this high level of training, certification, and experience, Graeme video recorded detailed upholstery, carpet cleaning, stain removal, pest control, and flood restoration training tapes on each of our specialised services. Also, Graeme spent over a year compiling and writing a better, 200-page carpet cleaners manual.
On the 30th of June, mass flooding in Auckland resulted in The NZ Herald asking Graeme Stephens for an interview regarding the crises, which appeared in an exclusive article on the New Zealand Herald’s front page.
Early in the year, I hired a computer software developer. He started developing a complete computerised administration system. Hence giving administration staff streamlining booking processes and detailed reports. We began servicing in the Waikato region on RT contact.
To strategically provide a better service for NZ insurance key clients, we expanded throughout the North Island.
Also, two new big trucks added for better mobility of mass flooding carpet driers.
The customised Auckland Steam ‘N’ Dry software development, which has taken two years to develop, is now completed.
Our property managers and clients began asking us more about meth P cleaning. So, after extensive research and development from the USA. Auckland Carpet Steam-n-Dry started to offer a specialised quality p cleaning decontamination service spearheaded by our specialist Daniel Wallace. Using our special truck mount gear. One of just two companies providing this dedicated service.
Due to demand, Auckland Steam ‘N’ Dry updated our fleet with new vans again. Also, importing two container loads of flood carpet drying. We separated the Meth cleaning division to specialise in P cleaning. Initially for property managers and insurance clients. Using modified truck mount units, capable of 95 Celsius hot steam, at the point of contact.
Graeme Stephens now has 34 years of experience in all aspects of our carpet cleaning and restoration services. Indeed, He continues to be the Auckland Steam ‘N’ Dry flood restoration specialist since 1991. Auckland Steam n Dry has four loyal technicians that have been with us for over 20 years (the core carpet cleaners and carpet repairs servicemen).
Auckland Steam ‘N’ Dry had fine-tuned and perfected much of its staff training, knowledge. Most of our staff have been with us for over 20 years now. Therefore we now have a lot of upholstery, carpet cleaning, flood restoration, bio and allergen disinfecting experience. Probably the most in Auckland and New Zealand. Our reputation is getting very good according to feedback, including the emerging online feedbacks.
Due to the above, Auckland Steam ‘N’ Dry is believed to have the best online Auckland carpet cleaning reviews.
Steam ‘N’ Dry Auckland, established in 1987, Family owned and operated by its owner Graeme Stephens. We are servicing West Auckland Central City CBD, North Shore, East, South Auckland, and Hibiscus Coast. With years of hands-on experience in domestic and commercial carpet cleaning, Steam ‘N’ Dry Auckland knows precisely how important it is for your health and well-being to live in a clean home environment. With our professional and prompt service, Graeme Stephens – International Institute of Carpet Restorative Cleaning (IICRC) & Other Certifications. We offer the following services:
- Carpet Cleaning
- Upholstery and Drapery Cleaning.
- Water Damage Restoration
- Carpet Spot and Carpet Dyeing
- Master Fire and Smoke Restoration
- Stain Removal
- Allergy Relief
- Mould Removal
- Carpet Repairs and Laying
- Oriental Rug Cleaning
- Commercial Carpet Cleaning
- Odour Decontamination
- Advanced Flood Restoration
- Pest Control
- Spray Applications
- Dehumidification Technician
- Ozone Sanitisation Solutions
- Meth Decontamination
- Master Restoration Technician
BY GRAEME STEPHENS · PUBLISHED 30/10/1996. UPDATED 21/06/2021
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