Support & Problem Solving
Client Support & Retention
We understand that we have failed to gain your complete satisfaction on this occasion. Here at Auckland Steam ‘n’ Dry, the management thrives extra hard to ensure you that the clients are happy when you used our quality service, and gain your future custom. So we really want an opportunity to put any issue right to your satisfaction.
Customer satisfaction is our top priority and I sincerely apologise that this wasn’t demonstrated to you. How we respond to an unsatisfied client complaint can have a significant impact on its acceptance and your chances of retaining the customer. Nirvana Jackson is our well-trained Customer Support and Service Retention email@example.com. Nirvana will address any complaint in a positive way.
Dear Valued Client,
We take customer satisfaction seriously and are glad to hear from you. Customer satisfaction is our top priority, and I am truly sorry that wasn’t demonstrated to you on this occasion
First, I would like to apologise for the frustration you’ve been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We’re proud that you’ve selected our company as your carpet cleaning service provider, and we’d like the opportunity to resolve your concerns and earn your continued trust.
We’d be grateful if you can provide us with additional details regarding your experience by contacting our Customer Support and Service Retention firstname.lastname@example.org. Nirvana will address any complaint in a positive way. Please let us know if you have any additional requests such as redoing the area of concern, or any other suggestions to put this right with you.
We are truly sorry for the inconvenience and hope to offer you better services in the future.
For any questions or further assistance, please email email@example.com or call us at (09)376-7007
If for want ever reason Nirvana has been unable to address the issue effectively, to elevate the issue please contact our Auckland General Manager Rose Stephens on firstname.lastname@example.org or call her on 021 287-5454. Rose will address any complaint in a positive way.
Nirvana Jackson, Rose Stephens and Graeme Stephens
Please don’t hesitate to contact us if you need further assistance. Thank you for taking the time to provide us with valuable feedback.