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Drying Wet Carpet FAQs

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Flood Drying Carpet FAQs

flood dryingQ. What should I do when I first notice water damage?

Following a water-related incident, quickly switch off circuit breakers that distribute power to flooded areas. Remember that safety comes first. If you think it is unsafe or even if you are not sure, call us first. 24 hours a day, 7 days a week.  Secondly, call your insurance company to inform them of the damage. This drying wet carpet FAQs guide should help. If not or you are unsure, immediately make arrangements to stay elsewhere.

For the Flood drying Auckland wide specialists phone 0800 783-266, or send an email.

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Q. How long will it take my property for proper structure and carpet drying?

The drying process depends on several factors including location, duration, and source of water; the types of building materials, the weather conditions and how quickly emergency services begin. Timetable depends on many scenarios such as carpet, underlay, subfloor, skirting boards, walls, and structure.  We use moisture meters to find and monitor the moisture in the walls etc to ensure satisfactory drying.  Auckland Steam n Dry has a minimum of 3-day hire which includes installation. The general rule of timetable is:

3 days – Carpet only

4 days – Underlay and carpet

5 days – Subflooring, walls, underlay and carpet (in most cases)

7 days – For significantly affected structure or double stuck installations

Q. How long will it take for mold to start growing after the flood?

Within hours. Call us on 09 376 7007 or 021 287 5454 for 24 hours a day, 7 days a week immediate flood restoration.

Q. What are the causes of a flood?

Even though the most obvious causes of water damage are severe forces of nature, such as hurricanes or flood, a simple rainfall or snowfall causing a leak somewhere can result in water damage. 

Q. Should I open the windows to help the drying process?

Outside weather conditions may vary, so the technician will determine when and if the outside air is appropriate.

Q. Can my carpet be dried restored or will it have to be replaced?

Although it varies from case to case, here are a few reasons your carpet drying may not be salvageable:
Delamination: Occurs when the backing separates from the carpet fiber.

Q. Why are carpet dryers, air movers and dehumidifiers used?

Water can be absorbed into the drywall, baseboards, sub-flooring when water damage occurs. Drying these surfaces requires high-velocity air movers to accelerate the release of absorbed water into the air. It is necessary to place dehumidifiers to remove excess moisture to help protect property and create conditions for efficient drying.

Customer Flood Information

The following information is to assist you in understanding the system for flood restoration work.

Flood Callout

Auckland Steam n Dry aim to be on site within an hour, to minimize secondary flood damage.

What To Do Before, During, and After a Flood

On our first call-out please provide the technician with the following for our mutual benefit:

a. Provide us with insurance details: Insurer, policyholder, policy number, claim number and your excess amount.

b.  Pay the excess amount to the technician on the initial visit.

 How long will it be before the flood restoration is dry and complete?

It is important to allow the drying to complete satisfactorily as if it is not dried properly, it will create a long-term/permanent unhealthy, musty mold smell from black mold grown within the building’s structure.  Black mold can be carcinogenic. Also affecting the wooden subfloor and structure root damage.

Successful Flood Restoration

Air movers blow dry air under to dry carpet (or above for glued down carpeting) – which also draws the dampness out of the walls and subflooring also and dispels the moisture into the air for the dehumidifier to remove.

Dehumidifier rentals. To draw out moisture to IICRC industry standards.  To draw the dampness out of the hard surfaces which are generally the last areas to dry.

Flood FAQs

  1. Your carpet may brown during the drying process.  Do not be too concerned, because this usually comes out with the carpet cleaning.
  2. We may need to make service calls to monitor the drying process with non-evasive moisture meters for hard surfaces, moisture probes for subflooring, underlay and a hydro sensor for air relative humidity readings.
  3. What happens next – Our office will phone you to make appointments for completing the restoration process.

These drying wet carpet flood tips are provided to you by Graeme Stephens an IICRC 2001 Master Restoration Technician.  To help you best care for your home, also, save on unnecessary mold health issues or replacement costs. For the flood restoration or p clean experts, call 0800 783-266, or email Auckland Steam n Dry

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