Support & Problem Solving
Client Support and Retention
We understand that we have failed to gain your complete satisfaction on this occasion. Here at Auckland Steam ‘n’ Dry, the management thrives extra hard to ensure that the clients are happy when you use our quality service and gain your future custom. So we want an opportunity to put any issue right to your satisfaction for client retention.
Customer satisfaction is our top priority, and I sincerely apologise that this wasn’t demonstrated to you. How we respond to an unsatisfied client complaint can significantly impact its acceptance and your chances of retaining the customer.
Dear Valued Client,
We take customer satisfaction seriously and are glad to hear from you. Customer satisfaction is our top priority, and I am truly sorry we didn’t demonstrate that to you on this occasion.
First, I would like to apologise for the frustration you’ve been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We’re proud that you’ve selected our company as your carpet cleaning service provider, and we’d like the opportunity to resolve your concerns and earn your continued trust.
We’d be grateful if you could provide us with additional details regarding your experience by contacting our Customer Support and Service Retention/General Manager firstname.lastname@example.org. Rose will address any concerns you may have. Please let us know if you have any additional requests, such as redoing the area of concern or any other suggestions to put this right with you.
We are truly sorry for the inconvenience and hope to offer you better services in the future.
For any questions or further assistance, please email email@example.com or call us at (09)376-7007
Graeme and Rose Stephens
Please don’t hesitate to contact us if you need further assistance. Thank you for taking the time to provide us with valuable feedback.