Extra Extra! Read All About Us

Auckland Steam ‘n’ Dry Terms and Conditions Policy

  1. Application
    1.1 The following terms of conditions (“Terms”) shall apply to the cleaning services (“Services”) purchased by you from Auckland Steam’ n’ Dry Limited (“us, we, our”). These Terms will prevail if there is any inconsistency with any other document. The Services will be provided to you by one of our Auckland Steam’ n’ Dry Limited (“Cleaners”), who are required to follow our standards in all respects strictly.
  2. Services. Included but not limited to Carpet cleaning, flood restoration, upholstery cleaning, carpet repairs, disinfecting service, pest control, mattress cleaning, stain removal, car interior clean, mould, meth, odour decontamination

2.1 You agree to provide a list of tasks to be completed. You understand that the price you have received a quotation does not include anything apart from labour and equipment to complete the indicated carpet cleaning, other cleanings, pest control, flood restoration drying, decontamination, and repair service tasks.

2.2 We agree to provide all cleaning supplies and equipment necessary to carry out the Services unless you have made other arrangements with us.

2.3 Some of our services are a separate process to cleaning; the following services are on a per treatment basis, such as pest control, stain protection, and stain removal treatment. Stain removal treatments have no guarantee of success as there are too many factors outside our control, such as previous attempts, setting in, fading empty dye sites

2.4 You must provide running water, electricity, and sufficient lighting at the premises where the Carpet cleaning, other cleaning, repairs, drying, decontamination, and repairs services occur.

2.5 On health and safety grounds, we are under no obligation to clean vomit, blood, excretion, or other body spillages. We can give a different price.

2.6 We reserve the right not to continue with the job if, on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment. We will also not continue with the job if, for example, water or power is not available or if there is interference in the work from the Client or any other person. We will provide no refund if this clause applies.

2.7 We reserve the right not to provide the cleaning services on the agreed date if we are unable to reasonably access the Premises for any reason whatsoever, including due to clauses 3 (a), (b), and (c) not being complied with. We will provide no refund if this clause applies.

3.0 Your Obligations and Risk

3.1 You acknowledge that you are solely liable for:
(a) ensuring that we have unlimited access to the Premises to perform the Services on the agreed date;
(b) instructions regarding the deactivation/activation of any alarm systems;
(c) ensuring that any dogs at the Premises are adequately restrained while the Services are being performed;
(d) providing us with full detail of what areas you want to have the carpet cleaning or stain removal or the specific seats for upholstery cleaning.
(e) informing us of any areas which are not to be cleaned or require special cleaning instructions.

3.2 If you wish to cancel the services, you must immediately notify us in writing or by email. You will not receive a refund for any cancellations made within 24 hours before the scheduled start of the carpet cleaning, other cleaning, repairs, drying, decontamination, and repairs services. Failing to do so may result in

3.3 All future service orders must be made via the website or phoning the Auckland Steam’ n’ Dry Limited advertised phone numbers.

3.4 You may request additional cleaning services from our Cleaners while performing the Services for you without our prior approval.

4. Limitation of Liability

4.1 Subject to 6, we will not be liable for any direct or indirect loss or damage, including without limitation; economic loss, loss of profits or savings (or for any incidental or consequential loss or damage), however, caused, arising out of or in connection with the supply of the carpet cleaning, upholstery cleaning, repairs, drying, pest control, decontamination, repairs, and flood restoration services or for any inability to provide the Services or to continue to provide the Services, including without limitation as a result of the following:

(a) Fair wear and tear to the Premises arising from the standard provision of the Services;
(b) Unavailability of electricity and water (including a lack of hot water) or insufficient lighting;

(c) Timeline delays in flood restoration drying due to your premises’ inadequate or inconsistent power supply;
(d) Interference by a third party or, in the case of flood drying equipment – yourself also;
(e) Inability to access the Premises due to not being provided with the correct keys and alarm codes or for some other reason beyond our cleaner’s control;
(f) delays or termination of the Services due to any circumstances outside our control, including as a result of weather conditions, traffic congestion, postponement or cessation in the supply of materials we require to complete the service, strikes, lockouts, war or violence, or any other event outside our control;
(g) incorrect information supplied by you or your failure to comply with our Instructions.

4.2 Our liability in respect of all claims for loss, damage, or injury arising from a breach of our obligations under these Terms or any act or omission by us is limited in each case to the lesser of:

(a) resupply of the Services.
(b) payment of the reasonable cost of supplying the Services.
(c) the price of the affected Services.

4.3 All claims must be made in writing and are subject to verification or acceptance. No claim for any loss, damage, or injury arising from the supply of the goods or services by us, may be brought more than 48 hours after the date you become aware or reasonably ought to have been aware of the circumstances giving rise to the claim.

5. No Refunds

5.1 Subject to our obligations under the Consumer Guarantees Act 1993 or under law, you agree that there are no refunds of any amounts you have paid for the Services.

5.2 Complaints must be received in writing (including by email) within 48 hours of the carpet cleaning, other cleaning, repairs, drying, decontamination, pest control, and repairs service being completed.

5.3 If you are not satisfied with the service provided and a complaint has been placed in the stated 48 hours after the Services have been completed, we reserve the right to return a cleaner to perform the Services again. You agree to allow the cleaner to return and to be at present at all times when the Carpet cleaning, other cleaning, repairs, drying, decontamination, and repairs services are re-performed.

6. Consumer Guarantees Act of 1993

6.1 You agree that where the Goods or Services are being supplied for the business, the Consumer Guarantees Act 1993 will not apply.

6.2 We the Consumer Guarantees Act 1993 applies nothing in these Terms shall be construed as an attempt to contract out of this Act.

7. Warranties

7.1 All statutory warranties, express or implied by us, including without limitation, the implied warranties of merchantability and fitness for any particular purpose, are expressly excluded (to the extent permitted by law).

8. Payments

8.1: Payment is requested on completion on the day of the cleaning session.

8.2: Payment can be made in cash upon completion of the service

8.3: Payment can be made by cheque on completion. Would you mind making the cheque payable to Auckland Steam’ n’ Dry Limited? If paying by cheque, a cheque guarantee card is required, and the customer will be responsible for all bank and legal charges resulting from a dishonoured cheque.

8.4: Payment can be made via the cleaner, office, or website via debit or credit card. Auckland Steam’ n’ Dry Limited’ will not share the customer’s card details with a third party.

8.5: If payment is not made after 30 days of invoice / due date, the account will be passed to our collections agency, after which a charge of 30% on top of the initial invoice owing will be added to the debt. As part of this contract, you agree to pay this sum, representing our reasonable costs in collecting the unpaid amounts. Suppose payment is still not received after 90 days of the invoice date. In that case, Auckland Steam’ n’ Dry Limited reserves the right to any additional recovery costs deemed necessary to recover the overdue payment(s).

9. Privacy Information

9.1 You agree that any information about you provided to us may be used by us at any time for any purposes connected with our business, including but not limited to marketing and promotional purposes. Any personal information is held at 3 Cain Road, Penrose, Auckland, and you have the special right to access your data under the Privacy Act 1993.

10. Unsolicited Electronic Messages Act 2007

10.1 You consent to us sending you commercial emails from time to time. The email address for unsubscribing to commercial emails is info@steam-n-dry.co.nz.co.nz

11. General

11.1 Any provision of these terms held invalid or unenforceable for any reason shall be severed from and shall not affect the remaining provisions of these terms.

11.2 You agree that these terms express the entire understanding between us and that there have been no representations made by or on behalf of us that have been relied upon by you that are not contained in these terms.

Updated: 10/08/2022

Free Instant Online Quote and Booking

See your local area contact number, details and reviews

Auckland City:

West Auckland City:

North Shore City:

South Auckland City:

East Auckland City:

Hib Coast Auckland City: